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Accenture
Enterprise resistance to entering multi-year deals in what remains a rocky economy has cut into Accenture’s revenues. However, the company is well positioned to capitalize on the anticipated recovery. (3/17/2010)
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AT&T
Though AT&T's business sector has seen its revenues decline from the economic downturn, the largest U.S. carrier remains a clear market leader with a widespread reach, a vast collection of services, and a high degree of automation. (4/22/2010)
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Atos Origin
Atos Origin struggles to improve profitability as consulting and SI activities drag corporate earnings down. The TOP reorganisation program now focuses on expanded offshore capabilities and supporting global sales of managed services. (7/27/2010)
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BT Global Services
BT Global Services has worked hard to steady the ship and as a result has tended to look internally rather than externally to improve perception in the market. In the meantime, competitors such as Verizon Business have made impressive strides. (3/26/2010)
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Cable&Wireless Worldwide
Cable&Wireless Worldwide is BT’s biggest threat in the UK, where its strategy to focus on critical communication needs of largest enterprises is paying off. Asia is another bright spot in its global footprint, but European sales are sadly lacking. (2/11/2010)
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Capgemini
Capgemini had adapted well to the challenging market conditions, maintaining profit margins while helping customers cut costs, increase productivity, and continue the drive to innovate. However, it lacks a credible emerging market strategy. (3/15/2010)
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Computacenter
Computacenter is very strong in workspace management with an established global delivery model and building up data center and managed services in parallel yet it has a small footprint and little known outside the UK and Germany. (6/21/2010)
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CSC
CSC’s investments in cloud computing are paying off, helping the company emerge as a leader in the space and advance its efforts to promote a premises-free business services model. Look for more from CSC on the transformation front. (3/23/2010)
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Dell Services
Dell Services has considerable strengths in areas such as the desktop and its services portfolio. Still, the company faces formidable challenges integrating Perot Systems and positioning itself as a go-to strategic consulting services provider. (6/29/2010)
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Deutsche Telekom International Business Unit – MNC
IBU-MNC is a Deutsche Telekom business unit devoted to engaging MNCs with global telecommunications requirements, focusing on mobility. It has 100 people and leverages the DT operating companies, T-Systems, and the FreeMove alliance footprint. (8/25/2010)
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Fiberlink
Fiberlink continues to innovate in order to ensure differentiation in a crowded RAS market. Recent enhancements include BlackBerry visibility, healthcare compliance management, and a tiered service structure to draw new users. (3/19/20010)
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FreeMove
FreeMove is a potentially powerful, MNC-oriented service provider organization that needs to revamp its portfolio and sales and marketing strategy to counter growing competition from key rivals. (4/28/2010)
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Fujitsu Global Enterprise
Fujitsu’s services business, FTS, is stalling with low profit margins in established markets and little presence in growth markets. The company even struggles in the public sector, which provides some protection from the financial crisis. (3/2/2010)
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Getronics
Getronics is making good progress with its data center and cloud capabilities, improvements to workspace and now has strong VDI capabilities. The market is sluggish, but performance is relatively solid. (3/15/2010)
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Global Crossing
Global Crossing executed on key initiatives in 2009, adding Ethernet and CDN offers, meeting financial goals, and increasing customer satisfaction. The carrier brings this momentum into 2010 with increased investment in strategic service areas. (6/23/2010)
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HP Enterprise Business Services
The HP Enterprise Business Services play a central role in HP’s quest to deliver the data center of the future. Despite almost flat H1 2010 service revenues, HP is well positioned to grow it service revenues significantly. (6/24/2010)
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IBM Global Services
IBM has a broad managed IT services suite that appeals to a diverse set of enterprises. This services strength, along with a cost-efficient, globally integrated operating model, is helping IBM navigate what has so far been an anemic recovery. (4/26/2010)
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iPass
iPass has re-invented itself with its Open Mobile platform, the cornerstone of its new network-agnostic, cloud-based enterprise mobility service. The strategy has risks, but it should help the company to grow revenues in a very competitive market. (4/22/2010)
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Motorola
Motorola’s plan to split off Enterprise Mobility and Networks from Home Networks and Mobile Devices in Q1 2011 may finally allow this $11 billion bright spot in Moto’s portfolio to shine even brighter. (6/8/2010)
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Nokia
Nokia’s strategy in the business segment has evolved from a direct role to one leveraging industry-leading partners. While a minor player in the U.S. enterprise space, it remains a force in the global enterprise mobility segment. (7/26/2010)
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NTT Communications
NTT Communications is one of the world’s largest communications providers in terms of revenues; and its Tier 1 global network offers considerable scale and reach to support competitive global IP transit. (5/14/2010)
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Orange Business Services
Orange Business Services is pressing ahead with cloud services on top of its extensive IP and VPN global network. Along with tighter integrated fixed and wireless assets, the carrier will use these to attract new rising-star MNC customers. (8/19/2010)
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Pacnet
Pacnet is gaining strength in APAC by growing its capabilities in each market. Pacnet serves enterprises of different sizes, but it needs to broaden its services portfolio to meet the needs of large MNCs and match key competitors in the region. (6/10/2010)
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PCCW
PCCW is a formidable competitor in Greater China with strong capabilities to deliver both IT and telecom services. It needs to step up its marketing efforts and broaden its services portfolio to attract more customers outside of Greater China. (5/3/2010)
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Rackspace Hosting
Rackspace regained its footing after notable stumbles to emerge as the go-to provider for cloud computing services for SMB customers. However, the company still faces a competitive field eager to convert the slightest misstep into opportunity. (4/1/2010)
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Reliance Globalcom
Reliance Globalcom is improving its global infrastructure which it is matching with customer wins for WANs. Services are also trickling out, but so is market speculation about its debt levels. (5/13/2010)
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RIM
RIM continues to thrive in spite of the economy, with 4.4 million new subscribers added last quarter. However, it faces real competition from Microsoft, Apple and Android, and needs to continue to innovate and expand market opportunities. (2/9/2010)
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Savvis
Savvis’ Symphony services help the company position itself as a leader in cloud computing. However, a narrow vertical focus and a crowded competitive field limit the company’s ability to grow faster in this space. (4/2/2010)
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Siemens IT Services and Solutions
Siemens IT Services has seen its revenue decline and looking to streamline its service portfolio and possibly its global operations. Despite a lot of moving parts, the company has strong vertical offerings and good references. (6/14/2010)
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SingTel
SingTel is a leading player in the Asia-Pacific region, offering reliable network services and a range of managed ICT services. The company is making positive moves into cloud computing and SaaS to help customers outsource their IT requirements. (6/10/2010)
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Symantec
Symantec continues to bet big on SaaS, investing to build out its on-demand capabilities. Along with security services in general, this represents a prime growth opportunity for Symantec going forward. (4/1/2010)
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T-Systems
T-Systems won more big deals with Phillips, DHL and TUI. It is clear that T-Systems has momentum in Europe and, to a lesser extent, the US. The SEN partnership may be a game-changer for UCC transformation. (5/20/2010)
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Tata Communications
Tata Communications’ core expertise is within emerging markets, but it continues to build out its service offerings and expand upon global capabilities. There are a lot of concurrent developments underway. (6/11/2010)
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Tata Consultancy Services
TCS is a threat to any global IT service provider due to its size and competitive cost base. TCS is very profitably embedded in the global growth markets, but with less that 2% European and US employees it remains very India-centric. (4/15/2010)
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Tech Mahindra
Tech Mahindra doubled in size when it took over Satyam, thus expanding to become a global telco SI and carrier partner. However, integration challenges and waning interest from BT and AT&T threaten its European and US revenues. (6/25/2010)
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Telefónica Multinational Solutions
Telefónica Multinational Solutions has solid credentials in fixed, mobile and IT services. The carrier is virtually uncontested for Spain-Latin America interconnectivity and services, and it is gaining speed among pan-European and global MNCs. (7/7/2010)
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Telstra International
Telstra International has developed a strong network in APAC and is enhancing its services to stay ahead of the competition. Telstra needs to secure operating licences in India, communicate its services roadmap and continue to raise its profile. (6/29/2010)
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Tieto
Tieto has restructured into a horizontally integrated company with global delivery centres and a 30% offshore component to boost cross-border growth and competitiveness, but earnings are still weak. (5/13/2010)
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Verizon Business
Verizon’s enterprise revenues took a hit in the rocky global economy in 2009, pushing the company to cut its headcount by another 13,000. Though the financial outlook is still shaky, Verizon Business has the resources to weather the storm. (3/12/2010)
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Vodafone Global Enterprise
Vodafone Global Enterprise offers MNCs the unique combination of its extensive global mobile footprint, and an innovative set of value-added managed mobility and vertical solutions, but still has to ramp up professional services and SI partnerships. (7/1/2010)
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